|♦||Contact ♦ Home||♦||Hours of operation:
Monday - Friday 11am - 6pm PDT
Saturday 11am - 4pm PDT
Closed Sundays and holidays
1. All physical items are shipped within 10-15 business days, and we grant a warranty of 14 days. Returns must be made post delivery within 14 days in order to secure a refund. No other warranties are expressed or implied.
2. We do not accept personal checks, money orders, or any other transfer methods of payment. We accept PayPal and Credit/Debit Cards for all purchases. If you use PayPal and a card, your card statement will show the charge paid to: TM Moore. If you use the other button, your statement will show our store name as Nagrasanti.
3. We inspect every product for defects or damages before we ship. If there is anything wrong with the piece we will inform you and you have the option to cancel your order.
4 We ship via USPS First Class Parcel or Priority Mail depending on the total amount of your order. We do not ship using UPS or FedEx. We do not ship via any foreign transfer unit at this time.
We expect that delivery should occur within the time posted. We are not responsible for loss or damages incurred in transit. If you should not receive your order timely, this may be due to postal incidents, porch theft, weather conditions and other issues. You should file a claim with USPS as soon as you feel you have lost your order.
4. We do not collect sales tax on the purchase. We remit the tax at year's end as a courtesy to our customers.
5. Privacy. We do not give away or sell personal information from our customers. The data from transactions is preserved for bookkeeping purposes only. Depending on how often you visit, we may archive your data only for future contacts. Personal information used in PayPal purchase records is kept by PayPal. We do not have an opt out procedure for this.
6. Refunds. We do not issue a refund without a return. Please do not ask for a refund through PayPal. It can tie you up for weeks, and we expect to receive the item in order to complete the transaction. We give you 14 days past the time you should have received the order, and that is really about 30 days in total. Beyond that we consider the transaction FINAL, and no refund will be issued.
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